Are users having problems with a Mailto: link on your website, or are you having trouble with a Mailto: link on another website? It may be a problem with the browser or the website.

Mailto: is a Uniform Resource Identifier (URI) scheme that allows users to click a link on a website to send an e-mail without first having to copy the destination e-mail address. (https://en.wikipedia.org/wiki/Mailto). Unless users have a mail service configured in their browser, the link may not work.



The following may help you configure your particular browser:

Chrome: Select Menu, Settings, Show Advanced Settings, Privacy, Content Settings, Handlers, Manage Handlers. (details: https://support.google.com/chrome/answer/1382847?p=ib_protocol_handler&rd=1)

Firefox: Select Menu, Options, Applications, Search: mailto (details: https://support.mozilla.org/en-US/kb/change-program-used-open-email-links)

Internet Explorer (limited support): https://support.microsoft.com/en-us/kb/154359